Refund and Returns Policy

Updated at 2024-04-17

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Sole Mate Apparel, 17 Taute Street Ermelo Mpumalanga 2351 that is responsible for your information under this Return & Refund Policy.

• Customer: refers to the company, organization, or person that signs up to use the Service to manage the relationships with your consumers or service users.

• Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.

• Product: refers to the products provided by SM Apparel as described in the relative terms.

• Website: SM Apparel’s site, which can be accessed via this URL: https://smapparel.co.za/

• You: a person or entity that is registered with SM Apparel to purchase the products.

Return & Refund Policy

Thanks for shopping at SM Apparel. We appreciate the fact that you like to buy the stuff we design. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, some terms and conditions apply to transactions at SM Apparel. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at SM Apparel, you agree to the terms set forth below along with SM Apparel’s Privacy Policy.

If there’s something wrong with the product you bought, or if you are not happy with it, you have 7 days to issue a refund and return your item.

If you would like to return a product, the following steps ought to be followed:

• The package needs to come back with the original receipt of the purchase.

Refunds

At SM Apparel, we commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once our team confirms your request.

We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that SM Apparel is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money

Shipping

SM Apparel is not responsible for return shipping costs. Every shipping has to be paid for by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, SM Apparel may have to limit the number of products available for purchase. Trust us, we’re designing them as fast as we can. SM Apparel reserves the right to change quantities available for purchase at any time, even after you place an order. In the event we cannot supply a product you ordered, SM Apparel will cancel the order and refund your purchase price in full.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy.

Contact us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: team@smapparel.co.za

• Via Phone Number: 0645435659